Shipping policy

AKTIIV LLC SHIPPING POLICY
LAST UPDATED: JANUARY 4, 2024

At Aktiiv LLC, we prioritize efficient, reliable shipping and clear communication to provide the best customer service possible. Below is our shipping policy, which applies to all orders placed through our website.

I. SHIPPING METHODS

We offer free shipping on all domestic orders $150.00 + within the United States using USPS Ground Advantage. This service includes the following:

  • Estimated Delivery Time: 2-5 business days after dispatch.
  • Insurance Coverage: Orders shipped with USPS Ground Advantage are automatically insured up to $100 for loss or damage. If you would like to purchase additional insurance beyond this amount, please refer to the section below.

II. ORDER PROCESSING TIMES

All orders are processed within 1-2 business days of purchase. Once shipped, you will receive an email with your tracking information.

III. SHIPPING ZONES

We currently ship to domestic addresses within the United States only. International shipping is not available at this time.

IV. SHIPPING ADDRESS ACCURACY

Please verify that all shipping information is accurate before completing your order. Aktiiv LLC is not responsible for items shipped to incorrect addresses provided by the customer at checkout.

V. ORDER TRACKING

Once your order is shipped, you will receive a confirmation email with tracking information from USPS. You can monitor the status of your shipment directly on the USPS website.

VI. UNDELIVERABLE PACKAGES

If a package is returned to us due to an incorrect shipping address or if it is unclaimed, you will be responsible for the cost of reshipping the package to the correct address.

VII. LOST OR STOLEN PACKAGES

If tracking shows that your package has been delivered but you did not receive it:

  • Customer Responsibility: You are responsible for contacting USPS and filing a claim for the lost or stolen package using your tracking number. Aktiiv LLC is not responsible for packages that are marked as delivered by USPS.
  • USPS Insurance: USPS insures packages up to $100 by default. You may file a claim directly through the USPS Claim Portal: https://www.usps.com/help/claims.htm.

VIII. REQUESTING ADDITIONAL SHIPPING INSURANCE

If you would like to insure your package for more than the default $100, you may request additional insurance. To do so:

  1. Contact Aktiiv LLC at customercare@aktiivwear.co before placing your order to request additional insurance.
  2. Payment for Additional Insurance: We will provide a quote based on the value of your order, and you will be required to pay for the additional insurance coverage before your order is processed.
  3. Confirmation: After processing the additional insurance, we will send confirmation along with your tracking details.

Aktiiv LLC cannot be held responsible for any loss or damage to items beyond the $100 insurance coverage unless additional insurance has been purchased.

IX. DELAYED OR DAMAGED PACKAGES

If your package is delayed or damaged during shipping:

  • Contact USPS directly using your tracking number for further information and assistance.
  • Claims: If damage occurs during transit and your package is insured, you may file a claim with USPS to recover your loss. Claims must be submitted to USPS within 60 days of shipment.

X. QUESTIONS

If you have any questions about our shipping policy, please contact us at:

Aktiiv LLC
Email: customercare@aktiivwear.co
Address: 4804 NW Bethany Blvd, Suite I-2 #144, Portland, OR 97229